Shipping policy
At BioHack London, we aim to deliver your order quickly, securely, and with full transparency. All orders are processed within 72 hours of purchase. Once dispatched, you’ll receive a tracking email so you can monitor your delivery in real time.
Estimated Delivery Times
Find clear and concise answers about our delivery times, costs, and shipping methods to assist you efficiently.
Next Day Delivery Weekday
£9.50 – Available for orders placed before 1 PM from Monday-Thursday only
Next Day Delivery Weekend
£13.99 – Shipping costs vary based on location and order size, starting at $5.99.
NOTE: Our Next Day Delivery (Weekday) service applies to orders placed before 1 PM, Monday to Thursday only. Orders placed after 1 PM (Monday to Thursday) will be dispatched the next business day and delivered the following business day. Orders placed before on Friday and over the weekend will be dispatched on Monday for delivery on Tuesday, in line with our standard shipping schedule.
Standard Shipping
£5.00 – Yes, express delivery is available for an additional fee, ensuring faster arrival.
NOTE: Our Next Day Delivery (Weekend) service applies to orders placed before 1 PM on Friday, which will be delivered on Saturday.
NOTE: Our Next Day Delivery (Weekend) service applies to orders placed before 1 PM on Friday, which will be delivered on Saturday.
NOTE: Our Next Day Delivery (Weekend) service applies to orders placed before 1 PM on Friday, which will be delivered on Saturday.
Important Note:
Our fulfillment center does not operate on weekends.
Order Tracking
Once your order has shipped, a tracking link will be sent directly to your email. Use this link to follow your order’s journey until it arrives at your door.
If your order has not arrived within the expected timeframe based on your chosen shipping option and the carrier’s tracking updates, please contact our support team at info@biohacklondon.com, and we will investigate with our delivery partners.
Force Majeure & Shipping Responsibility
Once an order has been dispatched with a valid tracking number and sent to the address provided by the customer within the agreed processing timeframe, our responsibility for the shipment is deemed fulfilled.
Any delays, loss, damage, misdelivery, or failure to deliver caused by third-party carriers, postal services, customs authorities, or events beyond our reasonable control (including but not limited to force majeure events) are outside our liability.
Customers are responsible for:
- Providing a complete and accurate delivery address
- Monitoring tracking updates
- Liaising directly with the courier or postal service for delivery-related issues once tracking has been issued
We will, where reasonable, provide tracking details and supporting dispatch documentation to assist with carrier inquiries, but we cannot guarantee delivery outcomes once the parcel is in the carrier’s possession.